Send Password-Reset Email Notification to Users

Depending on the configuration of your ERP integration (if applicable), new users may not automatically be notified when their accounts are created in Nexonia. 

Users with Administrator access can trigger a password reset email notification to be sent to specific users, or all users that have yet to login to Nexonia. 

To send a password reset email notification to specific users, regardless of whether they have logged-in previously or not, go to Settings > Users > locate the user on the page > click the Key ("Reset Password") icon. 

To send a password reset email notification to all new users all at once, go to Settings > Company > Other > Maintenance > click "Reset password for never logged-in users".

Individual users can also request a password reset email by clicking the "Forgot your password?" link on the web sign-in form or in the mobile apps.