This article lists common error messages which may be returned from Bill.com when exporting Nexonia expense data to Bill.com
In Nexonia, view these error messages from Intacct* > Expense Reports > choose the Integration from the drop-down menu if you have more than one > in the Message column on the right, click Failure or Partial Success from the most recent integration log entry.
Expense Export Errors:
Error: Can't export report for '[user name]'. as this user is not part of the integration
Reason:
This is caused by the user whose name is listed not being active in Nexonia.
Solution:
You may be integrated with an ERP from which users are synced, in which case they need to be re-activated in your ERP first to get activated in Nexonia. If your users aren't integrated from another ERP, they need to be activated in Nexonia. Go to Settings > Users > click into the applicable user profile > Edit > set Active to Yes > Apply to save.
Error: Can't export report for '[user name]'. as this user is not part of the integration
Reason:
This is caused by the user whose name is listed not being active in Nexonia.
Solution:
You may be integrated with an ERP from which users are synced, in which case they need to be re-activated in your ERP first to get activated in Nexonia. If your users aren't integrated from another ERP, they need to be activated in Nexonia. Go to Settings > Users > click into the applicable user profile > Edit > set Active to Yes > Apply to save.
Error: Category: '[category name]' is not part of the integration
Reason: This is caused by the categories that are listed with this error not being mapped for export to Bill.com.
Solution:
To resolve, go to the Integration* tab > Integration Setup > Data Integrations > click Edit next to the Bill.com expense integration > Parameters > Categories/Accounts > map the categories listed in the error to the applicable Bill.com accounts > OK to save.
Error: Department/Location/Class not found
Reason:
This is caused by one or more items in the referenced report(s) being coded to an inactive Department/Location/Class value
Solution:
If your Departments/Locations/Classes are integrated from another ERP, you can re-activate the values in your ERP and run a sync in Nexonia to activate the values in there. You can also code the affected expenses to other values that are already active.
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