Understanding QBO Configuration Sync Error Messages

This article lists common error messages which may be returned from QuickBooks Online when running a configuration sync with QuickBooks Online.

In Nexonia, view these error messages from QuickBooks Online > Configuration Sync.

Please Note: This may be labelled differently in your configuration.

Error: Some other Exception in SDK or network happened: ERROR CODE:120, ERROR MESSAGE:Authorization Failure, ERROR DETAIL:AuthorizationFailure: --11014-You do not have access to use QuickBooks Online Plus., statusCode: 401

Reason:

This is an intermittent issue with QuickBooks Online that usually gets resolved by disconnecting and then reconnecting your credentials to it.

Solution:

Go to the Quickbooks Online tab > Integration Setup > Edit Parameters > Disconnect. After disconnecting the integration, follow the steps outlined in this article to re-connect the integration.