Understanding QuickBooks Desktop Timesheets Data Integrations Errors

This article lists common error messages which may be returned from QuickBooks Desktop when exporting Nexonia Timesheets data to QuickBooks.

To view the error messages in Nexonia, click the Integration tab > then click Timesheets > choose the integration from the drop-down menu if you have more than one > In the Message column on the right, click Failure or Partial Success from the most recent integration log entry.

Timesheet Export Errors:

Error: Message: Update aborted. Company file is locked by another client XXXXXX Description: Company file is locked by another client running at machine named at 6/28/2019 3:05:23 UTC. Please try again later.

Reason:

Chances are you're running QuickBooks on a shared Windows Server, or in a hosted scenario with someone like Right Networks, Intuit Cloud, Cloud9, etc. If so, this error means that Windows Server auto-logged-out some user and closed QuickBooks for them, but is still holding the file lock on the QuickBooks company file. Windows will automatically release the file lock after a short amount of time (usually 30 minutes to an hour).

Solution:

You will have to wait for a while and then try again until the lockout period expires.