Depending on the question, Nexonia Support and Training will refer users to ask their question internally at your organization. Nexonia is the tool, but you make the rules as far as policies and processes go.
Here are some common questions that we answer with, “It would be best to confirm with your internal administrators.” We’ll provide some Help Center articles on how administrators can resolve these questions:
When Users Can Login
Q: Can you send me my login credentials?
A: Send Password-Reset Email Notification to Users
Mileage
Q: How do I enter personal mileage?
A: Adding a Mileage Expense Category and Creating a Mileage Expense on the Mobile App
Tips
Q: How do I enter the tip amount from a restaurant or taxi?
A: Creating Expense Categories and Configuring Rules and Policies
Credit Cards
Q: When do my company credit card transactions get uploaded to Nexonia?
A: How Long Do Company Credit Card Transactions Take to Import to Nexonia?
Reimbursement Policy
Q: What do I do if I expense over what my company allows - I enter the full amount or only what I’m supposed to be reimbursed? What do I do if I lose my receipt?
A: Creating Expense Categories and Configuring Rules and Policies
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