How to Prevent Email Notifications From Being Blocked

If a user is not receiving any Nexonia Email Notifications - for example, password resets, profile setup emails, transaction assignment notifications, reminder emails, or approval notifications - this may indicate their email has been placed on our Suppression List. Users on the Nexonia Email Suppression List will be blocked from receiving any Nexonia email notifications. 

This article provides more information on why the notification blockage occurs, as well as how to remove an email address from the Suppression List.

What is Email Address Suppression?

Email address suppression occurs automatically when a Nexonia notification gets rejected or 'bounces' from an email address. Since the system cannot deliver the notification to the address, the system will place the email on the Suppression list to avoid further failed deliveries.

A Nexonia email notification may bounce or not be received by a user's email address due to one of the following causes:

• An invalid email address
• An email address that has not been activated with the email provider
• Heavy spam, security, or quarantine filters

Preventing & Resolving Email Address Suppression

To prevent this from happening in the future, we recommend ensuring the following best practices are followed. Not following the methods below can cause a Nexonia notification delivery to fail, and thus, leads to the email address to become Suppressed.

Best Practices:

• A user's Nexonia profile is only created after and not before the user's email address is activated with the email provider
• Any spam, security, or quarantine email inbox filters allow for Nexonia notifications
• The email address is spelled correctly when setting up a user profile in Nexonia

If a user's email address is not receiving notifications, you suspect an email address is currently on the Suppression list, or to request to have an email address removed from the Suppression list, the Administrator of the Nexonia account can submit a new ticket by filling out the Support intake form via Contact Support on the Nexonia Help Center.