Understanding Intacct Purchase Order Integration Error Messages

This article lists common error messages which may be returned from Intacct when exporting Nexonia Purchase Order data to the Intacct Purchase Order module.

In Nexonia, view these error messages from Intacct > Integration Setup > Purchase Orders > [Choose the Integration from the drop-down menu if you have more than one] > [In the Message column on the right, click "Failure" or "Partial Success" from the most recent integration log entry].

Error: The contact [contact name] is invalid Error preparing values! Could not create Document record!

Reason:

This error typically occurs when the 'Suggested contact name' of the Intacct contact for the vendor is not identical to the Vendor's name (as it appears in Nexonia).

Solution:

In Intacct, you can view the 'Suggested contact name' at:

Company > Contacts > [Edit a contact ] > Suggested contact name

The 'Suggested contact name' of the Intacct Contact has to be identical to the Vendor name (as it appears in Nexonia).

In Intacct, it may not be possible to change the 'Suggested contact name' of a Contact once it has been created as it is a unique ID used across the system by various records. Instead, you must create and associate a new Contact with the appropriate Vendor, then deactivate or delete the old contact record.