Understanding Intacct Timesheet Integration Error Messages

This article lists common error messages which may be returned from Intacct when exporting Nexonia timesheet data to the Intacct Time & Expenses modules.

In Nexonia, view these error messages from Intacct* > Timesheets > choose the Integration from the drop-down menu if you have more than one > in the Message column on the right, click "Failure" or "Partial Success" from the most recent integration log entry. 

*May be labelled differently in your configuration

Timesheet Export Errors:

Error: Intacct Message: A task is required. Could not create Timesheet record!

Reason:

This error tells us that a task is not assigned to the time entry.

Solution:

Try to create the same timesheet entry manually in Intacct - this can help you see if the tasks is available for that employee or project.

• Ensure that tasks are assigned if tasks are being assigned to employees/projects in Intacct
• Ensure that the task is present and active in the Nexonia Timesheet.

Error: Intacct Message: The Project '#####' does not exist or the employee 'XXXXXX'
is not assigned to this project.
Could not create Timesheet record!

Reason:

This error tells us that a project is not available for this time entry.

Solution:

Try to create the same timesheet entry manually in Intacct - this can help you see if the project is available for that employee.

• Ensure that project exists and has an "Active" status in Intacct.
• Ensure that the project is available for the employee to use in a timesheet.  

Error: Intacct Message: The Project 'P001' has a project status that prevents Timesheet submittal.
Could not create Timesheet record!

Reason:

The project in Intacct has a status which is not allowing time to be coded against it. It is likely closed or suspended.

Solution: 

Either update the project status in Intacct, or change the project selected in the Nexonia Timesheet to transfer the entry over. 

Error: Intacct Message: The timesheet begin date must be on a week start day.
Could not create Timesheet record!

Reason:

The Timesheet start of week in the integration settings must match the start of week day in Intacct. 

Example: If the timesheet in Intacct starts on a Monday, ensure that the day under Integration Setup>Edit Parameters>Timesheets>Start of Week is also set to Monday.

Link: How to Change the Start of Week Day for Timesheets

If you have a bi-weekly time period setting in the integration, ensure that the date selected still falls on a day which matched the start of week day in Intacct.