Understanding NetSuite Timesheets Data Integration Error Messages

Error: Invalid department reference key xx for subsidiary z.

 Solution:

The listed timesheet or user has a department which is not active or enabled for that user in NetSuite. Locate the department with the listed internal ID in NetSuite and enable it for the affected user. After doing so, trigger another export.

Error: Invalid casetaskevent reference key xxxx for customer zzzz.

 Solution:

Navigate to the listed task in NetSuite and go to Preferences. Check mark the setting called Allow allocated resources to enter time to all tasks and save. After having done this, trigger another export in Nexonia.

Error: NetSuite Message: You must enter a service item for this customer.

  Solution:

This error is likely occurring because the entries in question are marked as billable in Nexonia. This typically requires a service item against which to record billable time in NetSuite. Check NetSuite and confirm if a service item is a required field for billable time.

Error: NetSuite Message: You do not have permissions to set a value for element is billable due to one of the following reasons: 1) The field is read-only; 2) An associated feature is disabled; 3) The field is available either when a record is created or updated, but not in both cases.

  Solution:

The listed task is set up as non-billable in NetSuite whereas the timesheet entry/entries in Nexonia are configured as billable. Either change the Nexonia entries to be non-billable, or change the task in NetSuite to be billable.

Error: NetSuite Message: Invalid customer reference key XYZ for entity AB.

  Solution:

This error indicates that the customer selected (XYZ is likely the NetSuite ID for the customer) is no longer available for user AB (entity means user) in NetSuite to when creating an timesheet entry. For instance, it could be that the Project/Customer is in closed/completed/on hold status, or that the Project/Customer is not active for this specific user’s subsidiary. Try creating a time entry manually in NetSuite for the same employee using the same parameters as the timesheet from Nexonia. Thi should help indicate which value isn't available, and if so you can correct the value in NetSuite and re-run the Nexonia export.