If you are encountering any errors with your NetSuite integration in NetSuite, you might be requested to provide SOAP Web Service Usage Logs from NetSuite. These are integration logs that show Nexonia's request when a configuration sync or export is initiated, and NetSuite's response to Nexonia's call.
Step 1: To pull these, in Netsuite hover over Setup. Then, hover over Integration and click SOAP Web Services Usage Log.
Step 2: You will see a list of all integration calls between Nexonia and NetSuite.
Find the entries that list a FAILURE and coincide with the timestamp of the error(s) in Nexonia and download both REQUEST and RESPONSE.
Step 3: If an additional request has been made by the support team to get the Login Audit Trail, go to Setup > Users/Roles > View Login Audit Trail.
Step 4: Check mark USE ADVANCED SEARCH > click Results.
Step 5: Add the fields Detail and Request URI.
Download the login audit trail for which the timestamp matches the error in Nexonia.