Based on system configuration, you're not able to add time entries

When you're adding time in either the mobile or web app, you may receive an error message stating Based on system configuration, you're not able to add time entries. This error is caused by one or more of the required timesheet fields being filtered without access given to yourself. The following fields are commonly filtered: Customers, Projects, Tasks.

To resolve this error, contact your company administrator. Administrators can grant access to the different fields.

After the access is granted by your administrator, you can run a Sync if using the mobile app in order to reflect the changes.

If you are an administrator, you can determine if Customers/Projects/tasks are filtered by going to Settings > Company > Features > Edit. 

Timesheets has the following two filtering options:

• Filter task categories by Region: Go to Settings > Company > Timesheets > Task Categories > click into a task > towards the bottom of the page, you'll see a section for each region in the Region column > check mark the applicable region(s) > click Apply to save
• Filter task categories by Project type: Project list is most likely filtered in combination with this setting. Go to Settings > Company > Timesheets > Task Categories > click into any task category > go to the Project Types table > check mark the applicable project type > Apply to save. Also perform steps in note for Internal Contacts: Sub-selected at Project level.

Internal Contacts has the following filtering options:

• Sub-selected at Customer level: Go to Customers > click into a Customer > Internal contacts > Edit > check mark the applicable user(s) > Apply to save
• Sub-selected at Project level: Go to Customers > Projects > click into a Project > Internal Team > Edit > check mark the applicable user(s) > Apply to save.

Task has the following filtering options:

• Sub-selected At Customer level: Go to Customers > click into a Customer > Task Categories > Edit > check mark all the task categories that should apply as well as all regions that the task(s) should be enabled for  > Apply to save
• Sub-selected At Project level: Go to Customers > Projects > click into a Project > Task Categories > Edit > check mark all the task categories that should apply > Apply to save
• Sub-selected At User level (Within a Project): Go to Customers > Projects > click into a Project > Task Categories > click Edit in the far right corner under Project Rate > check mark all the users that should apply for that task category > Apply to save
• Filtered by User (for all Projects): Go to Settings > Users > Users > click into a user profile > Task Categories > Edit > check mark all applicable task categories > Apply to save.

If any of the listed filters within Timesheets, Internal Contacts and Task are check marked, that is most likely why users are receiving the error message. Enable the applicable access as outlined in the notes for the filters. If the user keeps receiving the same error message, reach out to the Nexonia support team for further assistance.

Please Note: The project and customer fields may be labeled differently or hidden depending on your configuration.